Last Updated: 09 Nov 2025
This https://www.remotcare.com/ ("Website") and/or the 'Clozzr' ("Application") (the Website and Application together, as the context permits, hereinafter referred as the "Platform") is owned and operated by REMOTCARE SOLUTIONS PRIVATE LIMITED (hereinafter, as the context, referred as "Remotcare" or "We" or "Us" or "Our") its registered office at C/o SUSHIL KR GHOSH, Vill- Barijahattay, Panchanantala, P.O Chanditala, Hooghly, Hooghly, West Bengal, India, 712702, CIN U72900WB2021PTC244694.
We take the privacy of your information seriously. This privacy policy (hereinafter referred to as the "Privacy Policy") describes the types of personal information We collect from You through the Platform. It also describes the purpose and how we collect, use, disclose and/or decimate information including personally identifiable data like name, age, sex, address, etc., ("Identifiable Information") and other information including, but not limited to data captured by Google Health Connect and/or Apple Health and/or any other relevant application via which You share health, fitness and limited medical information when you visit the Platform and other affiliated technological platforms to consume our health tech services ("Health Information") (the Identifiable Information and the Health Information are together, as the context permits, referred to, as the "Personal Information"). It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.
By accessing the Platform, You agree to the collection and use of Your data, including Your Personal Information by Us in the manner provided in this Privacy Policy. This Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this Privacy Policy periodically. By visiting the Platform and/or using Our services, You agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access the Platform. By mere use of the Website, you expressly consent to our use and disclosure of your data in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use. This Policy applies only to our services and we are not responsible for the content or privacy practices on any other website to which the Platform links or that links to our services. We encourage you to review the privacy policies of those other websites or services so that you can understand how they collect, use and share your information.
We may collect personal information from you when you voluntarily provide it to us through forms, registrations, or other interactions on the Platform. This may include your name, email address, geo-location, gender, contact information, date of birth, age and any other personal and health/medical information you choose to provide. This allows us to provide services and features that most likely meet your needs, and to customize our Platform to make your experience safer and easier. More importantly, while doing so we collect data from you that we consider necessary for achieving this purpose. If you transact with us, we collect some additional information, such as a billing address, a credit/debit card number and a credit/debit card expiration date and/or other payment instrument details and tracking information from cheques or money orders.
We may automatically collect certain information about your device, browsing actions, and patterns when you access and use the Platform. This may include your IP address, browser type, operating system, referring URLs, and other technical information.
Our Service may collect and use your location information (for example, by requesting your location in your profile or by using the GPS on your mobile device), even when the Application is closed, to provide certain functionality of our Service. We may use your location information in conjunction with your Personal Information.
We use the Personal Information you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Information for a certain reason, we may use the Personal Information in connection with the reason for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Information you provide to answer your question or resolve your problem. Also, if you provide Personal Information in order to obtain access to Remotcare Services, we will use your Personal Information to provide you with access to such services, in conjunction with such services and to monitor your use of such services. We may also use the personal information we collect to provide you with the health tech services you request and to fulfil any other purposes disclosed to you at the time of collection.
We may use your personal information to communicate with you, respond to your inquiries, provide customer support, and send you important updates or promotional materials related to our services. You can opt out of receiving these communications at any time.
We may use the information we collect to analyze trends, monitor the usage of the Platform, and improve the overall user experience. This may include the use of cookies and similar tracking technologies. You can adjust your browser settings to refuse cookies, but please note that some features of the Platform may not function properly as a result.
If Remotcare intends on using any Personal Information in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Information is collected.
Cookies are small text files that, like most other Web servers, we place in your device that you use to access our website. This is done to recognise your device during a session or in your future visits to our website, primarily in order to provide better user experience. We place both permanent and temporary cookies in your computer's hard drive. We use data collection devices such as "cookies" on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. We offer certain features that are only available through the use of a "cookie". You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to reenter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties.
We will use cookies to identify how you arrived at our website, to sample what pages you found more interesting or relevant, navigational experience and patterns around our website to make it more effective and to derive choices on how to make it relevant for users. Depending on the type and settings of your browser, cookies may be accepted by default. You may change your browser settings to delete existing cookies or prevent future cookies. If you disable cookies, certain parts and functions of our website may not be available.
3.2.1 Implied Consent: By using the Platform, you are giving your implied consent for us to place cookies on your device in accordance with this Cookie Policy.
3.2.2 Cookie Banner: Upon your first visit to the Platform, you will be presented with a cookie banner or pop-up notice seeking your consent to use non-essential cookies. By continuing to use the Platform and not adjusting your settings, you are consenting to our use of cookies.
We may engage third-party service providers to perform certain functions on our behalf, such as hosting the Platform, processing payments, or analyzing data. These service providers will have access to your personal information as necessary to perform their functions but are prohibited from using it for any other purpose.
We may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, or investigate potential violations of applicable laws. In the event of a personal data breach, Remotcare will notify affected Users and the Data Protection Board of India in accordance with DPDP Act requirements.
In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred or disclosed as part of the transaction. We will notify you via email and/or a prominent notice on the Platform of any change in ownership or uses of your personal information.
Health data accessed through Google Health Connect is used only for user-facing features, and is never shared, sold, used for advertising, or used for behavioral profiling.
The information collected by Us, including but not limited to Identifiable Data, and/or the Health Information collected from Google Health Connect or Apple Health, or other affiliated technological platforms to consume our health tech services, if any:
This Privacy Policy applies only to the Platform and to the services provided. We do not permit third parties to collect Personal Information on our website or platform, but our website and platform may contain links to other web sites or services not operated or controlled by Remotcare (the "Third Party Sites"). The policies and procedures we described here do not apply to the Third Party Sites. The links from this website and platform do not imply that Remotcare endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.
We implement reasonable security measures to protect the personal information we collect. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Important: We do not modify or alter health data sourced from devices or services such as Health Connect.
This Privacy Policy is aligned with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, replacing the 2011 Rules.
All data transmitted between Your device and Our servers is protected using industry standard encryption, including TLS 1.3, wherever supported.
We use strong technical safeguards such as:
We regularly review and improve our security measures to protect your personal and health information from unauthorized access or misuse.
You have the right to access, update, and correct inaccuracies in your personal information. You may also have the right to request the deletion or restriction of your personal information, subject to applicable legal requirements. Please contact us using the information provided below to exercise your rights.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Privacy Policy on the Site and updating the effective date.
We retain the Personal Information for as long as necessary for the use of our products and/or services or to provide access to and use of Platform, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Personal Information is necessary and is permitted by applicable law. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly. Even if we delete your Personal Information, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.
By using the Platform and/or by providing your information, you consent to the collection and use of the information you disclose on the Platform in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy. If we decide to change our privacy policy, we reserve the right but not obligated to post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. However, as advised above, please go through our Privacy Policy at regular intervals.
By using our Platform, you acknowledge and declare that:
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Email: grievance@remotcare.com
We ask for the following app permissions while onboarding, in order to optimize the experience for you:
| Permission | Purpose |
|---|---|
| Location | It is recommended that you set your location sharing 'Always' as it helps us to show you location specific data like availability of products or nearby healthcare service provider. |
| Camera | To allow you to take a photo of prescriptions & directly upload it to the app. |
| Photos/Media/Files | Media access permission is needed to store and retrieve your uploads such as prescription uploads on your device. |
| SMS | To support automatic OTP confirmation, so that you don't have to enter the authentication code manually. |
| Receive SMS | This helps us to send you payment related SMS by our payment partners. |
| Access Wifi State | This helps us to optimize your experience based on the Wifi's strength and signals, especially for optimizing video consultations. |
| Record Audio | To enable video consultations with doctors. |
| Bluetooth | Bluetooth is used to redirect to bluetooth headset during video consultations. |
If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@remotcare.com
REMOTCARE SOLUTIONS PRIVATE LIMITED
C/o SUSHIL KR GHOSH, Vill- Barijahattay, Panchanantala,
P.O Chanditala, Hooghly, Hooghly, West Bengal, India, 712702
CIN: U72900WB2021PTC244694