Last Updated: 09 Nov 2025
This https://www.remotcare.com ("Website") and/or the 'Clozzr' ("Application") (together, as the context permits, hereinafter referred as the "Platform") is owned and operated by REMOTCARE SOLUTIONS PRIVATE LIMITED (hereinafter, as the context, referred as "Remotcare" or "We" or "Us" or "Our") having its registered office at C/o SUSHIL KR GHOSH, Vill- Barijahattay, Panchanantala, P.O Chanditala, Hooghly, Hooghly, West Bengal, India, 712702, CIN U72900WB2021PTC244694.
By using the goods and/or services ("Supplies") offered under the Platform, "You "(hereinafter, as the context permits, referred to as the "User" or "You" or "Your", that refers to the individual user who, as per the applicable law has the legal capacity and authority to accept these Terms by clicking "I Agree," "Accept," or any similar button or checkbox) are deemed to have accepted these terms and use, as may be revised from time to time ("Terms"), which is, for an indefinite period and you understand and agree that you are bound by such Terms till the time you use the Supplies and/or access the Platform.
By accepting the Terms and/or using the Supplies, You acknowledge that You are authorized to use the Supplies provided by Remotcare and agree to be bound by the Terms. Remotcare reserves the right to change these Terms from time to time at its sole option and without any obligation to inform you, and it is your responsibility to look through them as often as possible. All rights including copyright, in the Platform are owned by Remotcare. Any use of the Platform or its contents, including copying or storing it in whole or part without our permission is prohibited.
If you have any queries about these Terms or any complaints or suggestions regarding the Platform, please feel free to write to contact@remotcare.com or call us on +91 7029201297 (Timings: 10:00 Hours to 18:00 Hours, Indian Standard Time).
This document is an electronic record in terms of the Information Technology Act, 2000, and rules framed thereunder, as applicable and in accordance with such other applicable provisions under applicable laws pertaining to electronic records in various statutes (as amended from time to time).
This document is published in accordance with the provisions of Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 which require the publishing of the rules and regulations, Privacy Policy and Terms for access or usage of the Supplies and the Platform and compliance with Digital Personal Data Protection Act, 2023. This electronic record is generated by a computer system and does not require any physical or digital signatures.
1.1 Remotcare provides the Supplies to the Users through the Platform. User must note that Remotcare does not provide emergency response. In case of medical emergencies the Users must contact local emergency services immediately.
1.2 Platform, along with its associated products, Supplies, or subscribed-to items (whether or not remunerated by the User), is expressly intended for the exclusive utilization of the Users.
1.3 We will from time to time make available the Platform updates to improve performance, fix bugs or errors, enhance functionality, reflect changes to the operating system or address security issues. We recommend that You install these updates, and in case of major updates, the Platform and/or the Supplies may not function unless you install these major updates.
2.1 Certain features or services offered on or through the Platform may require You to open an account ("User Account"), including setting up an ID and password ("Login Credentials"). You are entirely responsible for maintaining the confidentiality of the information You hold for Your account, including Your password, and for any and all activity that occurs under Your account as a result of Your failing to keep this information secure and confidential. You agree to notify Remotcare immediately of any unauthorized use of Your account or password, or any other breach of security. You may be held liable for losses incurred by Remotcare or any other user of or visitor to the Platform due to someone else using your Login Credentials or account as a result of Your failing to keep Your account information secure and confidential.
2.2 You may not use anyone else's Login Credentials or account at any time without the express permission and consent of the holder of that Login Credentials or account. Remotcare cannot and will not be liable for any loss or damage arising from Your failure to comply with these obligations.
2.3 The User shall be required to confirm that they have read and shall comply with these Terms, as displayed on the Platform before the completion of signing up for the User Account.
2.4 The User shall, unless otherwise offered by the Company, pay a one-time non-refundable subscription fee ("Subscription Fee") at the time of registration. The Subscription Fee shall be valid for a period of one (1) year from the date of activation, and shall automatically renew for successive terms of one (1) year period each, unless terminated earlier. The Subscription Fee must be paid in advance to continue procuring the Supplies. Non-payment of renewal fees within the due date may result in suspension or termination of the User's account and access to the Platform as per Our applicable policies.
2.5 The User shall be responsible for maintaining the confidentiality of the username and password. Additionally, the User shall be responsible for all activities associated with the User Account.
2.6 The User hereby acknowledges that one account (one mobile no. and email id) can be used for accessing the Platform and for making of payments, as may be applicable.
2.7 The User hereby acknowledges that the account will be activated only upon receipt of required details by Remotcare and any additional details as may be required from time to time, and Remotcare may at its sole discretion reject the activation of the account.
2.8 The User agrees that it shall solely remain liable for the activities or consequences of the use or misuse of any information in the User Account in cases, including, where the User shared the login details with any third person or has failed to update the mobile phone number and/or e-mail address on the Platform. Remotcare disclaims all liabilities with respect to use or misuse of the information in the User Account solely attributable to Your action or inaction.
3.1 After the User has registered on the Platform, Remotcare will provide access to the Platform. With access to the Platform, the User will be able to view and procure the Supplies that Remotcare offers upon payment of Charges, as displayed on the Platform (unless otherwise offered by the Company).
3.2 The Platform will be accessible through the login credentials. The User having access to the login credentials will be able to manage and control the Supplies. The User shall ensure maintenance of the confidentiality of the login credentials and shall not be passed on to any third person.
4.1 While availing any of the payment options available on the Platform ("Payment Options") for procuring the Supplies, We will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the User due to any of the following:
4.2 The Platform offers an integrated payment platform that offers a secure and user-friendly process to facilitate transactions for availing the Supplies offered by Remotcare.
4.3 All payments made towards the Supplies through the Platform shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the purchases made on the Platform.
4.4 Any payment if withheld and not transferred to the Remotcare for any reason whatsoever, shall be dealt with by the Remotcare in accordance with the refund policy of the payment platforms and as may be communicated to the User.
4.5 Please note that use of the Supplies and/or the Platform shall not render Remotcare liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties or non-performance of goods or services or fraud with respect to goods or services provided by a third party service provider, other than Remotcare (the "Third Party Service Provider").
4.6 You have specifically authorized Remotcare or its Third Party Service Providers to collect, process, facilitate and remit payments and/or the transactions electronically through the Payment Options. The User's relationship with Remotcare is on a principal-to-principal basis and by accepting these Terms, the User agrees that Remotcare is an independent contractor for all purposes.
4.7 The User understands, accepts and agrees that the Payment Options provided by the Platform shall not mean banking or financial service but a facilitation or accessibility provider to avail the Supplies offered by Remotcare, the Third Party Service Providers.
5.1 The Users shall not engage in any form of fraudulent transactions or criminal offences. Any fraudulent schemes or activities aimed at defrauding while using the Platform shall be reported under the relevant law to the appropriate authorities. Upon becoming aware or on suspicion of any such unlikely event Remotcare reserves the right, at its absolute discretion, to immediately, without notice, suspend or terminate the access to Platform and/or the Supplies, without any liability, whatsoever.
5.2 In the event that Remotcare is notified of an unauthorized debit reported by the User, Remotcare shall be entitled to suspend settlement of the amount associated with the fraudulent transaction pending inquiries, investigations, and resolution by the payment gateway. If the fraudulent transaction results in a chargeback, it shall be resolved by the Platform only upon verification from the payment gateways.
5.3 Furthermore, Remotcare reserves the right to close, suspend, limit, or put on hold a User's access to their account and/or the funds available therein in the following scenarios:
5.4 The right to close, suspend, limit, or put on hold on the User's access to the Platform shall remain with Remotcare, in accordance with the extant rules, regulations, or guidelines regarding KYC, as well as to the satisfaction of the Remotcare, without prejudice to any other legal remedy that the Remotcare is entitled to pursue under applicable law.
5.5 Remotcare reserves the right to settle the amounts in excess from the Users, if under any transaction the Company is paid less than as agreed.
5.6 Remotcare reserves the right to deny or restrict access to any User at its discretion, including cases of abusive behavior, fraudulent activity, or risk to operational security.
The User represents and warrants that:
6.1 As on the date of creation of account, the User is at least eighteen (18) years old;
6.2 The User is capable of entering into a lawful contract and to be bound by these Terms.
6.3 The User is not barred by any law to use the access the Platform and use the Supplies;
6.4 It shall comply with all applicable laws and regulations.
6.5 It agrees and acknowledges that any liability in relation to the goods and/or services procured from a Third Party Service Provider, pursuant to the use of Platform or otherwise, shall solely be dealt with by the User and such Third Party Service Provider, and the User shall not have any claim whatsoever pertaining to these goods and/or services against Remotcare.
6.6 It shall use the Platform for reasonable and lawful purposes only and shall not indulge in any activity that is not envisaged through the Platform.
6.7 It shall use the Platform, or the Supplies availed through the Platform, for personal, non-commercial use only and shall not re-sell the same to any other person;
6.8 It shall not include or use any false or inaccurate information with respect to its personal information.
6.9 It shall not take any action that interferes with, degrades or adversely affects Remotcare and/or the Platform.
7.1 The User undertakes to not reproduce, download, recreate, sublicense, or undertake any form of distribution in breach with these Terms. Remotcare retains the right to take appropriate actions to safeguard against loss of revenue, damage to reputation, or claims for damages. Such actions may include suspending Your access to Platform and usage of the Supplies, as well as reporting the matter to relevant authorities. In the event You are found to be copying, misusing, transmitting or crawling any data, photographs, graphics or any information available on the Platform for any purpose other than that being a bona fide purpose, Remotcare reserves the right to take such action that it deems fit including stopping access, suspending the account and claiming damages.
7.2 By accessing and using the Platform, You expressly authorise Remotcare to display advertisements, offers, and other content, sponsored or otherwise, across the Supplies. This authorization is conferred without any requirement for compensation to You. The data and information concerning You are utilized to deliver relevant suggestions and recommendations to You and other Users.
7.3 The User access and use of the Platform does hereby specifically agree that it shall, at all times, comply with the requirements of the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023 as also the rules, regulations, guidelines, bye laws and notifications made thereunder while assessing or feeding information or data into the computers, computer systems or computer network of the Platform. The said User of the Platform does further unequivocally declare that in case it violates any provisions of the said acts and/or rules, regulations, guidelines, bye laws and notifications made thereunder, it shall be solely responsible for all his acts, deeds and things and that he alone shall be liable for civil and criminal liability thereunder or under any other law for the time being in force.
7.4 The User shall access the Platform only using authorised and lawful means.
7.5 The User shall not use the Platform, or any portion thereof, to transmit, publish, post, upload, distribute or disseminate any inappropriate, harassing, abusive, defamatory, libellous, obscene, illegal or deceptive content.
7.6 The User shall not use the Platform in a manner that:
7.7 The User shall ensure that the Platform is not used to upload, post, transmit, or otherwise make available any content that contains a virus or any other form of malicious code or data that is likely or intended to have an adverse impact on or provide unauthorized access to, the Platform or any other software, hardware, services or data.
7.8 The User shall not attempt to gain unauthorized access to any accounts, computer systems or networks connected to the Platform, through hacking, or any other means, or obtain or attempt to obtain any materials or information through any means not intentionally made available to the User.
7.9 The User shall not copy, modify, adapt, translate, or reverse engineer any portion of the Platform, its content or materials and/or the Supplies. Further, the User shall not use the Platform to develop or to assist anyone in developing a competitive business, service or for other competitive purposes.
7.10 Without explicit and written consent from Remotcare, You agree not to reproduce, publish, distribute, or otherwise use any data collected on the Platform for commercial or non-commercial purposes. This includes but is not limited to, personal information, User-generated content, and any other data accessible on the Platform. Any unauthorized reproduction or publication of such data is strictly prohibited and may result in legal action.
7.11 Users under the age of eighteen (18) may access the services only under the supervision of a parent or legal guardian, who shall be the registered account holder and bear full responsibility for all actions.
7.12 All teleconsultations through the Platform are governed by the Telemedicine Practice Guidelines, 2020, issued by the Government of India. By using telemedicine services, Users consent to comply with the said guidelines.
7.13 Remotcare utilizes Google Health Connect, Google Maps, and related APIs to enhance platform functionality. By using the Platform, You agree to comply with Google's Terms of Service and Privacy Policy at Google Terms of Service. In no event shall Remotcare be responsible for data processed directly by Google.
7.14 Certain safety features require background location access, even when the Application is closed. By enabling this, You consent to continuous background location tracking strictly for health, safety, and caregiver-monitoring features. Our location-based features use Google Maps services. By using these features, You are also subject to Google's Privacy Policy and Terms of Service. You agree and acknowledge that Your location data may be processed by Google to power mapping, nearby hospitals, route suggestions, and related functionality.
7.15 By initiating a video or audio consultation, You expressly consent to the recording and storage of such interactions for compliance, dispute resolution, and quality control.
Remotcare may, unless otherwise provided by the applicable law, at its sole discretion:
8.1 Exercise the authority to curtail, temporarily suspend, or permanently terminate User's access to the Platform;
8.2 Exercise discretion in declining, relocating, or deleting any content that a User may choose to submit;
8.3 Perform the action of relocating or deleting any content accessible on the Platform;
8.4 Institute comprehensive principles and boundaries governing the utilization of the Platform and the Supplies;
8.5 Users hereby grant their consent to receive various forms of communication, including announcements, administrative notifications, and promotional materials from the Remotcare or any entities affiliated with the Remotcare, including its partners and licensors.
8.6 Remotcare retains the right to take appropriate actions against the Users, including but not limited to safeguarding against loss of revenue or reputation, seeking damages, terminating access and/or usage of the Supplies, and reporting such instances to relevant authorities. In the event of any unauthorized copying, misuse, transmission, or crawling of data, photographs, graphics, or information from the Platform for purposes other than bona fide intentions, Remotcare reserves the right to undertake suitable measures, including cessation of access and pursuit of damages.
8.7 Remotcare may, with Users' consent, record or monitor Users' consultations or communications with the third party health care service provider, for quality assurance, compliance, or dispute resolution.
8.8 Any unauthorized scraping, harvesting, or misuse of Platform data will result in account termination and legal action.
Important: This Platform, the Supplies, all the materials and payment plans included on or otherwise made available to You through the Platform are provided on an "AS IS" and "AS AVAILABLE" basis without any representation or warranties, express or implied except otherwise specified in writing.
9.1 No representations, warranties or guarantees whatsoever are made by the Remotcare as to the following:
9.2 Remotcare does not warrant that the Platform; information, content, materials, transaction or Supplies included on or otherwise made available to You through the Platform; the servers; or electronic communication sent from us are free of viruses or other harmful components, despite our best efforts to prevent these incidents.
9.3 The promotions, advertisements, or partner listings on the Platform do not constitute endorsements or guarantees by Remotcare. Users are advised to verify suitability before relying on such information.
9.4 Medical Disclaimer: Remotcare is not an emergency or critical care service provider and does not guarantee the availability of medical professionals on a 24/7 basis. Nothing on the Platform constitutes or is meant to constitute, advice of any kind. All medical consultations, opinions, and related services facilitated through the Platform are provided exclusively by independent, third-party healthcare service providers and Remotcare acts solely as a technology facilitator, enabling access to such providers, and does not engage in the practice of medicine or offer medical advice, diagnosis, or treatment. Remotcare assumes no liability or responsibility for the accuracy, completeness, or outcomes of any medical consultation or advice rendered by such third-party healthcare service providers.
9.5 You are solely responsible for providing complete, accurate, and up-to-date medical history, known allergies, current prescriptions, and any other relevant health information necessary for the provision of services. Remotcare shall, in no event, be liable for any consequences, including but not limited to misdiagnosis, delayed treatment, or adverse health outcomes.
9.6 The Platform facilitates connecting the third-party healthcare service providers with You solely as independent service providers. Remotcare does not control, supervise, endorse, or guarantee the competence, qualifications, advice, conduct, or actions of such service providers. Any services, recommendations, or opinions rendered by a third-party healthcare service provider are their sole responsibility, and Remotcare shall not be liable for any loss, damage, or consequence arising from reliance on or interaction with such service providers. You acknowledge that engagement with third-party service providers is at Your own discretion and risk.
9.7 Use of the Platform does not create a doctor–patient relationship between the user and Remotcare. Any such relationship exists solely between the user and the independent healthcare provider.
9.8 In the event that We cease to operate, or a voluntary/compulsory dissolution/winding-up is initiated, We shall, in accordance with the Digital Personal Data Protection Act, 2023, and other applicable laws, permanently delete or anonymize Your Personal Data in Our possession, custody, or control. This obligation shall not apply to Personal Data that We are required to retain under applicable law, regulatory directives, or judicial orders, or to data necessary for the resolution of ongoing legal proceedings, enforcement of contractual rights, or compliance with statutory audit, tax, or record-keeping obligations. We shall notify you, via email and/or a prominent notice on the Platform, of such deletion and retention, including the legal basis for any retained data, and shall ensure that any retained data is securely stored and not processed for any purpose other than compliance. We will notify You where possible, and following completion of legal obligations, all Your rights and Remotcare's liabilities shall cease.
9.9 In no event will any delay, failure or omission (in whole or in part) in enforcing, exercising or pursuing any right, power, privilege, claim or remedy conferred by or arising under the Privacy Policy or by law, be deemed to be or construed as a waiver of that or any other right, so as to bar the enforcement of that, or any other right, power privilege, claim or remedy, in any other instance at any time or times subsequently.
9.10 Notwithstanding anything contained elsewhere in these Terms, in no event shall Remotcare be liable to the User for any costs or loss incurred or suffered by the User or anyone claiming under the User, including but not limited to any special, exemplary, consequential, incidental, punitive or indirect damages on any theory of liability, whether in contract, tort (including without limitation negligence), strict liability or otherwise. In no event or circumstance shall Remotcare be under any liability to make good any loss whether by way of any monetary payment or otherwise.
9.11 Remotcare shall not be responsible for inaccurate readings or analytics resulting from device malfunction, Bluetooth connectivity failures, sensor inaccuracies, or outdated OS versions. The AI-generated insights are for informational purposes only and must not be interpreted as medical advice or diagnosis.
10.1 You understand and agree that our Supplies are based on technical support from other third parties. You understand and consent that we may provide some of your sensitive personal information to such third parties in the course of receiving technical or any other support from them. You agree and authorize Remotcare to limit Your rights of using the Platform and/or the Supplies.
10.2 Within the Platform, the User may: (i) encounter links to other websites or applications; or (ii) be required to accept the terms and conditions for usage of goods or services, that are independently owned and managed by Third Party Service Providers (the "Third Party Services"). The User's interaction with these Third Party Services is subject to the additional terms and conditions, if any, stipulated by those Third Party Service Providers, all of which terms are made a part of these Terms by this reference. You agree to abide by such other terms and conditions, including where applicable representing that You have the legal capacity to use or participate in such Third Party Services. If there is a conflict between these Terms and the terms posted for or applicable to a specific portion of the Third Party Service or for any service offered on or through the Third Party Service, the latter terms shall control with respect to your use of that portion of the Third Party Service or the specific service.
10.3 Remotcare does not exercise control over any websites or applications or goods or services outside of its own Platform and therefore disclaims responsibility for the content found on any third-party websites or applications or goods or services. It is pertinent to understand that Remotcare's inclusion of third-party content or links to third-party websites and applications should not be interpreted as an endorsement or validation of such third-party websites or applications by Remotcare.
10.4 Users' correspondence, transactions/offers or related activities with Third Party Service Providers, including payment processors, are solely between the User and that Third Party Service Provider. User's correspondence, transactions and usage of the services/offers of such Third Party Service Provider shall be subject to the terms and conditions, policies and other service terms adopted/implemented by such Third Party Service Provider, and the User shall be solely responsible for reviewing the same prior to transacting or availing of the services/offers of such Third Party Service Provider. User agrees that Remotcare shall not be responsible or liable for any loss or damage of any sort incurred as a result of any such transactions/offers with Third Party Service Provider. Any questions, complaints, or claims related to any Third Party Service Provider product or service should be directed to the appropriate Third Party Service Provider.
10.5 The Platform consolidates content that is both originated by Remotcare and provided by a Third Party Service Provider. Remotcare does not furnish any warranties concerning the precision, entirety, or quality of content contributed by Third Party Service Provider. Therefore, Users are explicitly advised against placing unwarranted reliance on Third Party Service Provider content when availing themselves of the Remotcare services made available on the Platform.
11.1 Except as otherwise expressly provided in these Terms, the User shall not, at any time disclose or make available to any person use, copy adapt or alter for any purpose any Confidential Information, obtained by it from Remotcare or the Platform, without the prior written consent of the Remotcare.
11.2 The User shall treat and keep Confidential Information confidential and take all necessary precautions to ensure that all Confidential Information is held in confidence and minimise the risk or use of such Confidential Information.
11.3 The following circumstances shall not constitute a breach of this clause by the Remotcare where such Confidential Information is disclosed:
11.4 Remotcare shall retain all rights in, title to and interest in and to the Remotcare Confidential Information.
11.5 Without prejudice to any other rights or remedies that the parties may have, the parties agree that damages may not be an adequate remedy for any breach of this clause, and that Remotcare shall be entitled to seek the remedies or injunction, specific performance and other equitable relief for any threatened or actual breach of this clause.
For the purpose of this clause, the term "Confidential Information" means all proprietary and confidential information, whether commercial, financial, technical or otherwise (whether oral, in writing, machine readable or in any other form) and material (whether electronically recorded, in writing or otherwise) which by its very nature should obviously be treated as secret and confidential or which is designated as such and which Remotcare desire to protect against unrestricted disclosure or competitive use.
12.1 The User acknowledges that any and all Intellectual Property Rights (including but not limited to all the content of the Platform, trademark, copyright, patent, service marks, etc.) and other proprietary rights in relation to the Platform including without limitation any derivatives, improvements or modifications which ownership is directly attributable to the Remotcare (expressly excluding any personal information, intellectual property which belongs to a third party) and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by the User or any other party relating to the Platform or the Supplies shall vest completely and fully with Remotcare within and beyond the territory of India and the User shall have no right or claim to such intellectual property in any manner whatsoever.
12.2 The Platform consolidates content generated by Remotcare, its partners, affiliates, licensors, associates, and Users. The intellectual property rights ("Intellectual Property Rights"), governing all foundational software underpinning the Platform and the material presented within it, inclusive of, though not limited to, software, advertisements, written content, photographs, graphics, images, illustrations, trademarks, logos, audio or video clips, and animations, are the exclusive property of the Remotcare, its partners, licensors, and associates. Users are expressly prohibited from modifying, publishing, transmitting, participating in the transfer or sale of, reproducing, crafting derivative works from, distributing, publicly performing, publicly displaying, or in any manner exploiting any materials or content featured on the Platform, be it in its entirety or in part, without obtaining prior written authorization from Remotcare.
12.3 Users grant Remotcare a non-exclusive, worldwide, royalty-free license to use, reproduce all feedback, reviews, uploads, or appropriate information (excluding Users' personal or health data) to improve the service provided by Remotcare. Users shall bear exclusive responsibility for all content, whether publicly disseminated or privately transmitted, that they upload, post, send via email, transmit, or otherwise share on the Platform ("Users' Content"). Each User affirms and guarantees that they possess full ownership of all Intellectual Property Rights associated with their Users' Content and assure that no aspect of their Users' Content infringes upon the rights of any third party. Furthermore, Users pledge not to showcase or employ the names, logos, marks, labels, trademarks, copyrights, or other intellectual and proprietary rights belonging to third parties on the Platform. Users consent to indemnify and safeguard Remotcare, along with its directors, personnel, affiliates, and assignees, against any and all expenses, damages, losses, and liabilities, including legal costs and attorney fees, arising from any third-party claims, particularly those related to the violation of Intellectual Property Rights due to the display or utilization of names, logos, marks, labels, trademarks, copyrights, or other intellectual and proprietary rights on the Platform, whether by the User directly or through their actions or inactions.
12.4 The names, logos, marks, labels, trademarks, copyrights, and intellectual and proprietary rights displayed on the Platform and owned by any individual (including Users), organization, or third party are unequivocally acknowledged as the exclusive property of their respective owners. Any disputes, controversies, or matters arising concerning these names, logos, marks, labels, trademarks, copyrights, or intellectual and proprietary rights should be promptly and directly directed to the respective rights holders, with notice to Remotcare.
12.5 We respect the intellectual property of others. If You believe that Your Intellectual Property Rights have been used in a way that gives rise to concerns of infringement, contact the Grievance Officer.
All information collected from You, including but not limited to personal information, health-related information (including, but not limited to medical history, symptoms, diagnoses, treatments, lab result, prescription, and lifestyle factor), anonymised data and payment information, if any, is subject to the Remotcare's Privacy Policy.
Before You submit any information to the Platform, please read the Privacy Policy for an explanation of how We will treat Your personal information. By using the Platform, You consent to the collection, use, disclosure and transfer of your personal information for the purpose outlined in the Privacy Policy, and the collection, processing and maintenance of the information. Your use of any part of the Platform indicates Your acceptance of the Privacy Policy and of the collection, use and disclosure of Your personal information in accordance with the Privacy Policy.
You have the option not to provide us with certain information or withdraw consent to collect certain information, kindly note that in such an event you may not be able to take full advantage of the entire scope of the Supplies offered by the Company and We reserve the right to not provide You with the Supplies.
14.1 As a participant, the User agrees to use careful, prudent, and good judgment when leaving feedback for other Users of the Platform. In the event the feedback violates these Terms, is inappropriate or violates the propriety or privacy of another User, Remotcare may, in its sole discretion, delete the User's feedback or any User postings; and/or report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. As mandated by the law or at Remotcare's sole discretion, Remotcare shall cooperate with law enforcement agencies in any investigation of alleged illegal activity on the Platform.
14.2 Remotcare does not and cannot review every posting made on the Platform. These Terms do not require Remotcare to monitor, police or remove any postings or other information submitted by the User or any other User and Remotcare shall not be responsible for any ensuing liability.
15.1 You may deactivate/delete your account from the options available on the Platform or request for deletion of your account by reaching us at contact@remotcare.com. Please note that, unless otherwise required by applicable law, Remotcare may retain Your data for as long as necessary for the use of the Supplies or to provide access to and use of Our Platform, or for other essential purposes, such as: (i) complying with our legal obligations, (ii) resolving disputes, (iii) enforcing our agreements and (iv) as long as processing and retaining your Data is necessary and is permitted by applicable law.
15.2 Even if We delete your Data, including on account of exercise of your right under this paragraph it may persist on backup or archival media for audit, legal, tax or regulatory purposes. If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.
15.3 Use of the Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If We learn that a person under eighteen (18) years of age has used or accessed the Platform or Supplies or any personally identifiable information has been collected on the Platform from under aged persons, then We will take the appropriate steps to delete this information. If You are a parent or guardian and discover that Your child under eighteen (18) years of age has obtained an account on or otherwise accessed the Service, then You may alert Us at contact@remotcare.com or call at +91 7029201297 and request that We delete that child's personally identifiable information from our systems.
16.1 You agree to defend, indemnify and hold Remotcare, its directors, shareholders, officers and other representatives harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with:
16.2 If, notwithstanding the other provisions of these Terms, Remotcare is found to be liable to You for any damage or loss which arises out of or is in any way connected with Your use of the Platform, Remotcare's liability to the User arising out of or in connection with the Terms and/or usage of the Platform, whether arising from contract, tort, negligence, or otherwise shall in no event exceed the greater of the total of any Subscription Fee or similar fees (calculated on a pro-rata basis) with respect to any Supplies or features of or on the Platform paid or payable in the twelve (12) months prior to the date of initial claim made against Remotcare. Except where prohibited by law, in no event will Remotcare be liable for any indirect or consequential damages arising out for or in connection with these Terms or usage of the Platform and/or usage of the Supplies.
17.1 Termination by the User: If the User elects to stop the Supplies, the User may terminate the relationship with the Remotcare by unsubscribing to the Platform subject to the terms provided for in the User Agreement or the Agreement with the Third Party Service Provider as the case may be.
17.2 Termination by the Remotcare: Remotcare may, without any liability to the User or any third party for any such termination, at its discretion and at any time with or without notice, terminate or suspend the Terms, with or without cause if:
18.1 Once the User Account has been terminated, any and all content will be irretrievably deleted by Remotcare, except to the extent that Remotcare is obliged to maintain or permitted to retain it in accordance with the applicable laws.
18.2 The limited licences or assignment granted for use to the User in accordance with these Terms shall stand terminated, effective immediately.
18.3 In case of termination of the User Account pursuant to Section 17.2(a), Remotcare may, in its sole discretion, initiate appropriate legal proceedings against the User, if necessary.
18.4 Termination shall not affect User's liability or obligations arising prior to such termination and for the sake of avoidance of any doubt, it is hereby clarified that deletion, uninstallation of the Platform and/or discontinuation of usage of the Supplies, shall not discharge the User from the responsibility, obligation and liability to repay outstanding amount(s), if any, in accordance with these Terms.
Notwithstanding the limitations or disclaimers outlined in these Terms, Remotcare shall not be held responsible for any delay or failure in performance, whether directly or indirectly caused, which is beyond their control. This includes but is not limited to, incidents such as internet errors, electrical power failures, damage to computer or telecommunication equipment, labour strikes, disputes, civil unrest, natural disasters, governmental actions, epidemics or pandemics, court orders from domestic or foreign jurisdictions, and negligent actions carried out by third parties.
These Terms shall be governed and construed under the laws of India and the courts of Bangalore, Karnataka, India, shall have exclusive jurisdiction.
The competent courts situated in Bangalore, Karnataka shall possess exclusive jurisdiction to adjudicate upon all disputes arising from or associated with the Services offered by Remotcare.
Remotcare reserves the right to modify these Terms at any time. Remotcare will notify the Users of updates to these Terms via email, in-app notifications, or on the website. Continued use of the Platform after updates constitutes acceptance of the revised Terms.
Special Offers and/or Coupons and/or Cashbacks: Remotcare keeps on updating special offers, coupons and cashback points for its End Users on the Platform. The Users can choose to avail the same according to the Terms specified therein.
24.1 WAIVER: To the extent that anything in or associated with the Platform is in conflict or inconsistent with these Terms, these Terms shall take precedence and prevail. Remotcare's failure to enforce any provision of these Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision. Remotcare's rights under these Terms shall survive any discontinuance of the access or use of the Platform.
24.2 SEVERABILITY: If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
24.3 NOTICES: Any notices to the User from Remotcare regarding the Platform or these Terms shall be posted on the Platform or sent by email or regular mail.
24.4 ASSIGNMENT/NOVATION: The Company reserves the right to assign, transfer, novate any rights and/or obligations as it deems fit to any third party whatsoever.
24.5 ACCOUNT DELETION: If you no longer wish to use our service, you can choose to delete your account.
Note: This is an irreversible action.
Once the account is deleted, you will lose access to the following items associated with your account:
Remotcare is committed to addressing User grievances promptly. For internal resolution, Users can contact Remotcare Customer Support:
If dissatisfied, escalate the matter to the Grievance Officer. External authorities, such as the Data Protection Board of India, may be approached if the resolution with respect to breach of Private Data, is not satisfactory.
Remotcare pledges fair and timely redressal, and no retaliatory action will be taken against Users for raising grievances in good faith. Remotcare reserves the right to modify the grievance redressal mechanism, with any changes communicated on the Platform.
REMOTCARE SOLUTIONS PRIVATE LIMITED
C/o SUSHIL KR GHOSH, Vill- Barijahattay, Panchanantala,
P.O Chanditala, Hooghly, Hooghly, West Bengal, India, 712702
CIN: U72900WB2021PTC244694
Contact: contact@remotcare.com | +91 7029201297